FAQ
Questions, answered.
How does a retainer work?+
You get a dedicated creative team on a monthly basis instead of paying project by project. We agree on scope, priorities and a budget up front, then work through your requests continuously — so there's no re-quoting and no starting from scratch each time.
Which package is right for me?+
Design Leadership is for teams that need senior direction, structure or mentorship. Product Design is for shipping software, apps and websites. Marketing is for brand, content and the decks that sell your story. Not sure? Book a call and we'll point you in the right direction.
Can I combine packages?+
Yes. Many clients start with one discipline and add another as they grow. We'll build a combined retainer that fits your budget.
How quickly can we start?+
Usually within a week of our intro call. Once the retainer is agreed, we run a short kickoff to learn your brand, tools and goals, then get straight to work.
Can I pause or cancel?+
Yes. Retainers are month to month. If things get quiet you can pause, and if your needs change you can cancel with notice before your next billing cycle.
Who owns the work?+
You do. Once an invoice is paid, the final files and the rights to the work are yours.
What tools do you work in?+
Mostly Figma, plus the Adobe suite, Google Workspace, Notion and whatever your team already uses. We plug into your Slack or project tool so communication stays in one place.
What happens on the intro call?+
It's 30 minutes. We'll talk about what you're working on, where you need help and what your budget looks like, then follow up with a tailored retainer proposal.